Frequently asked questions

First check if the problem can be solved easily yourself (e.g. replacing fuses or batteries). If not, report the fault to Rotsvast via the reporting system on our website.

This is a list of minor repairs that the tenant must carry out and pay for themselves, such as replacing a leaking faucet or tightening a door handle.

If necessary, close the main tap and report the leak immediately to Rotsvast .

Check the thermostat, water pressure and bleed the radiators. If the problem persists, report it to Rotsvast .

If the lock is broken due to wear, the landlord will arrange and pay for the repair. If the keys are lost, the tenant is responsible.

Only for minor repairs that fall under tenant maintenance. For major problems, contact Rotsvast first to avoid unnecessary costs.

This depends on the cause. Small repairs are for the tenant, larger defects are for the landlord.

First try to unclog yourself with a plunger or drain cleaner. If this does not work and the blockage is not caused by your own actions, contact Rotsvast .

Minor repairs such as:

• Replacing bulbs and batteries in smoke detectors
• Unblocking drains during normal use
• Lubricating hinges and locks
• Minor painting work on the inside of the house

Major maintenance and defects beyond the tenant’s control, such as roof leaks, central heating boiler malfunctions and structural damage to the home.

Yes, we offer VvE management, including administration and maintenance coordination.

Yes, as long as the reason is not discriminatory. We advise on the selection.

We employ reliable professionals and arrange quotations and invoicing.

We supervise the final inspection, deposit settlement and find a new tenant if desired.

Yes, we offer management for both private and institutional investors.

Financial management includes rent collection and administration, technical management concerns maintenance and repairs.

This depends on the package, usually a percentage of the monthly rent.

We provide financial, technical and commercial management of your home or portfolio.

No, tenants have a right to privacy. Inspections can only be done with permission or in case of emergency.

The costs will be recovered from the tenant through the deposit or legal action.

This varies per property, but the deposit is usually 1 to 2 months’ rent.

This depends on the type of contract. With a temporary contract the lease ends automatically, with an indefinite term a notice period applies.

Yes, viewings are scheduled by appointment and can be individual or group.

This depends on your income, age and the rent. Check this on the website of the Tax Authorities.

We usually ask for a valid ID, recent pay slips, employer’s statement and a credit check.

No, subletting is usually not allowed without the landlord’s permission.

You can search our website by location, price and property type. You can also sign up to receive updates.

This can be done in writing, taking into account the notice period (usually one month).

Contact us immediately. In case of arrears, collection costs or even termination of the contract may follow.

After submitting your documents, the assessment takes an average of 3 to 5 working days.

Depending on the property and market, this takes an average of 2 to 6 weeks.

We charge a brokerage fee, usually a percentage of the first month’s rent or a fixed amount.

The deposit may be retained and the tenant is liable for any damage.

We perform a rental price analysis based on location, size and market conditions.

This depends on your tax situation. Rental income can fall into box 3.

We take legal action and can initiate debt collection procedures if necessary.

Contact us for an intake. We help with promotion, tenant selection and contracts.

This is a clause that allows the landlord to terminate the contract, for example if the tenant returns to his/her own home.

Yes, furnished rental is possible and often attracts expats and temporary tenants.

Professional tenant screening, legal support and a broad network.

This depends on the property and market, but on average 3 to 6 months.

We assist with valuation, marketing, viewings and negotiations.

Make sure you have an energy label, floor plans and, if necessary, a building inspection.

Yes, we offer professional home photography and styling advice.

This is the approach for asking price: bid higher and negotiate or bid lower to get more offers.

This gives the buyer the option to cancel the purchase if his own home is not sold.

Costs vary, but we usually work with a brokerage fee based on the sales price.

This is a legally binding agreement that sets out agreements about the purchase.

Yes, but this may limit the sale because the buyer must take over the lease.

The buyer usually loses the deposit (usually 10% of the purchase price) unless a suspensive condition applies.